Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase to be included with the item you are returning
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: The Elf Store Limited, Unit 9 Madingley Court, Chippenham Drive, Milton Keynes, Buckinghamshire, MK10 0BZ
To return your product, you should mail your product to: The Elf Store Limited, Unit 9 Madingley Court, Chippenham Drive, Milton Keynes, Buckinghamshire, MK10 0BZ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Free Shipping Offer?
If you benefited from a free shipping promotional offer, £4.99 will be deducted from your refund to cover our original shipping costs.